Privacy Policy

When you submit an enquiry, register as an artisan, contact us, or use our website, we may collect details such as your name, email address, phone number, location, service requirements, trade details, qualifications, and messages you send to us.

We may also collect basic technical information such as browser type, device information, pages visited, and general usage data to help us keep the website reliable and improve the experience.

We use personal information to respond to enquiries, review job requests, match customers with suitable tradespeople, assess artisan registrations, provide support, manage our records, and improve our services.

We may also use information to send service-related updates, protect the website from misuse, meet legal obligations, and maintain the safety and quality of the Total Serve network.

We do not sell personal information. Where needed, we may share relevant enquiry details with vetted tradespeople so they can assess or carry out requested work.

We may also share information with trusted service providers who help us operate the website, send communications, host systems, or manage administration. These parties should only use the information for the service they provide to us.

We keep personal information only for as long as needed for the purpose it was collected, including service delivery, record keeping, dispute handling, legal compliance, and business administration.

We use reasonable technical and organisational measures to protect personal information, but no online system can be guaranteed to be completely secure.

You may contact us to request access, correction, deletion, or restriction of your personal information, subject to any legal or operational requirements that apply.

You can also ask questions about how your information is handled by contacting our team directly.